Handling the Unusual is Usual for Newtek

Procurement Card Processing

Newtek Merchant Processing had been processing routine medical payments for a large healthcare provider when the company was awarded a large government contract. Under the terms of the contract each payment processed with the procurement card issued by the military required the merchant to provide significant levels of detail before the card would be honored, including line item detail on quantity, price per unit, unit of measure and total cost for each line item. Not only did the data need to be entered for the purchase to be approved, the data then needed to be organized and sent to the card issuer. Newtek found hardware and software that would allow the necessary data to be gathered and organized. Because of the amount of data required to be entered and the seven-figure size of the transactions, Newtek allows the healthcare company to forward their information to us for entry in our offices.

Preventing Employee Fraud

A retail merchant approached Newtek to assist them in finding a gateway that would help protect them from employee fraud. We were able to use our relationship with USAEpay to have a program written that would track returns that had been processed and would prevent employees from running returns on cards that had never been presented or breaking up dollar amounts that would go higher than the initial transaction.

Processing Returns After A Processor Switch

Prior to changing to our service the merchant wanted to be certain that they would be allowed to process returns on cards that were originally run with the previous processor. Typically Authorize.Net requires the merchant to fill out paperwork at the time of the return before expanding these capabilities. We were able to complete the necessary paperwork for the merchant right after setup even though they had processed no transactions and do a test to show them everything was set to meet their returns requirements.

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